1.1 We are committed to safeguarding the privacy of our website
visitors; in this policy we explain how we will treat your personal
information.
1.2 We will ask you to consent to our use of cookies in accordance with
the terms of this policy when you first visit our website. By using our
website and agreeing to this policy, you consent to our use of cookies
in accordance with the terms of this policy.
2. Credit
This document was created using a template from Authority of Privacy Policy.
3. Collecting personal information
We may collect, store and use the following kinds of personal information:
3.1 information about your computer and about your visits to and use of
this website (including your IP address, geographical location, browser
type and version, operating system, referral source, length of visit,
page views and website navigation paths);
3.2 information that you provide to us when registering with our website (including your email address);
3.3 information that you provide when completing your profile on our
website (including your name, profile pictures, gender, date of birth,
relationship status, interests and hobbies, educational details and
employment details);
3.4 information that you provide to us for the purpose of subscribing to
our email notifications and/or newsletters (including your name and
email address);
3.5 information that you provide to us when using the services on our
website, or that is generated in the course of the use of those services
(including the timing, frequency and pattern of service use;
3.6 information relating to any purchases you make of our goods /
services / goods and/or services or any other transactions that you
enter into through our website (including your name, address, telephone
number, email address and card details;
3.7 information that you post to our website for publication on the
internet (including your user name, your profile pictures and the
content of your posts);
3.8 information contained in or relating to any communications that you
send to us or send through our website (including the communication
content and meta data associated with the communication);
3.9 any other personal information that you choose to send to us; and
3.10 provide details of other personal information collected.
Before you disclose to us the personal information of another person,
you must obtain that person’s consent to both the disclosure and the
processing of that personal information in accordance with this policy.
4. Using your personal information
Personal information submitted to us through our website will be used
for the purposes specified in this policy or on the relevant pages of
the website.
We may use your personal information to:
4.1 administer our website and business;
4.2 personalize our website for you;
4.3 enable your use of the services available on our website;
4.4 send you goods purchased through our website;
4.5 supply to you services purchased through our website;
4.6 send statements, invoices and payment reminders to you, and collect payments from you;
4.7 send you non-marketing commercial communications;
4.8 send you email notifications that you have specifically requested;
4.9 send you our email newsletter, if you have requested it (you can
inform us at any time if you no longer require the newsletter);
4.10 send you marketing communications relating to our business or the
businesses of carefully-selected third parties which we think may be of
interest to you, by post or, where you have specifically agreed to this,
by email or similar technology (you can inform us at any time if you no
longer require marketing communications);
4.11 provide third parties with statistical information about our users
(but those third parties will not be able to identify any individual
user from that information);
4.12 deal with enquiries and complaints made by or about you relating to our website;
4.13 keep our website secure and prevent fraud;
4.14 verify compliance with the terms and conditions governing the use
of our website (including monitoring private messages sent through our
website private messaging service); and
4.15 other uses.
If you submit personal information for publication on our website, we
will publish and otherwise use that information in accordance with the
licence you grant to us.
Your privacy settings can be used to limit the publication of your
information on our website, and can be adjusted using privacy controls
on the website.
We will not, without your express consent, supply your personal
information to any third party for the purpose of their or any other
third party’s direct marketing.
5. Disclosing personal information
We may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers or
subcontractors insofar as reasonably necessary for the purposes set out
in this policy.
We may disclose your personal information to any member of our group of
companies (this means our subsidiaries, our ultimate holding company and
all its subsidiaries) insofar as reasonably necessary for the purposes
set out in this policy.
We may disclose your personal information:
5.1 to the extent that we are required to do so by law;
5.2 in connection with any ongoing or prospective legal proceedings;
5.3 in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud
prevention and reducing credit risk);
5.4 to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5.5 to any person who we reasonably believe may apply to a court or
other competent authority for disclosure of that personal information
where, in our reasonable opinion, such court or authority would be
reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
6. International data transfers
6.1 Information that we collect may be stored and processed in and
transferred between any of the countries in which we operate in order to
enable us to use the information in accordance with this policy.
6.2 Information that we collect may be transferred to the following
countries which do not have data protection laws equivalent to those in
force in the European Economic Area: the United States of America,
Russia, Japan, China and India.
6.3 Personal information that you publish on our website or submit for
publication on our website may be available, via the internet, around
the world. We cannot prevent the use or misuse of such information by
others.
6.4 You expressly agree to the transfers of personal information described in this Section 6.
7. Retaining personal information
7.1 This Section 7 sets out our data retention policies and procedure,
which are designed to help ensure that we comply with our legal
obligations in relation to the retention and deletion of personal
information.
7.2 Personal information that we process for any purpose or purposes
shall not be kept for longer than is necessary for that purpose or those
purposes.
7.3 Without prejudice to Section 7.2, we will usually delete personal
data falling within the categories set out below at the date/time set
out below:
7.3.1 personal data type will be deleted date/time; and
7.3.2 repeat as necessary.
7.4 Notwithstanding the other provisions of this Section 7, we will
retain documents (including electronic documents) containing personal
data:
7.4.1 to the extent that we are required to do so by law;
7.4.2 if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
7.4.3 in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud
prevention and reducing credit risk).
8. Security of your personal information
8.1 We will take reasonable technical and organizational precautions to
prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 You acknowledge that the transmission of information over the
internet is inherently insecure, and we cannot guarantee the security of
data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing
our website confidential; we will not ask you for your password (except
when you log in to our website).
9. Amendments
We may update this policy from time to time by publishing a new version
on our website. You should check this page occasionally to ensure you
are happy with any changes to this policy. We may notify you of changes
to this policy by email or through the private messaging system on our
website.
10. Your rights
You may instruct us to provide you with any personal information we hold
about you; provision of such information will be subject to:
10.1 the payment of a fee (currently fixed at GBP 10); and
10.2 the supply of appropriate evidence of your identity (for this
purpose, we will usually accept a photocopy of your passport certified
by a solicitor or bank plus an original copy of a utility bill showing
your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our
use of your personal information for marketing purposes, or we will
provide you with an opportunity to opt out of the use of your personal
information for marketing purposes.
11. Third party websites
Our website includes hyperlinks to, and details of, third party
websites. We have no control over, and are not responsible for, the
privacy policies and practices of third parties.
12. Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
13. Cookies
Our website uses cookies. A cookie is a file containing an identifier (a
string of letters and numbers) that is sent by a web server to a web
browser and is stored by the browser. The identifier is then sent back
to the server each time the browser requests a page from the
server. Cookies may be either “persistent” cookies or “session” cookies:
a persistent cookie will be stored by a web browser and will remain
valid until its set expiry date, unless deleted by the user before the
expiry date; a session cookie, on the other hand, will expire at the end
of the user session, when the web browser is closed. Cookies do not
typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the
information stored in and obtained from cookies. We use only session
cookies / only persistent cookies / both session and persistent cookies
on our website.
13.1 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
13.1.1 we use google analytics and Adwords on our website to recognize a
computer when a user visits the website / track users as they navigate
the website / enable the use of a shopping cart on the website / improve
the website’s usability / analyze the use of the website / administer
the website / prevent fraud and improve the security of the website /
personalize the website for each user / target advertisements which may
be of particular interest to specific users / describe purpose(s);
13.2Most browsers allow you to refuse to accept cookies; for example:
13.2.1 in Internet Explorer (version 10) you can block cookies using the
cookie handling override settings available by clicking “Tools”,
“Internet Options”, “Privacy” and then “Advanced”;
13.2.2 in Firefox (version 24) you can block all cookies by clicking
“Tools”, “Options”, “Privacy”, selecting “Use custom settings for
history” from the drop-down menu, and unticking “Accept cookies from
sites”; and
13.2.3 in Chrome (version 29), you can block all cookies by accessing
the “Customize and control” menu, and clicking “Settings”, “Show
advanced settings” and “Content settings”, and then selecting “Block
sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of
many websites. If you block cookies, you will not be able to use all the
features on our website.
13.3 You can delete cookies already stored on your computer; for example:
13.3.1 in Internet Explorer (version 10), you must manually delete
cookie files (you can find instructions for doing so at
http://support.microsoft.com/kb/278835);
13.3.2 in Firefox (version 24), you can delete cookies by clicking
“Tools”, “Options” and “Privacy”, then selecting “Use custom settings
for history”, clicking “Show Cookies”, and then clicking “Remove All
Cookies”; and
13.3.3 in Chrome (version 29), you can delete all cookies by accessing
the “Customize and control” menu, and clicking “Settings”, “Show
advanced settings” and “Clear browsing data”, and then selecting “Delete
cookies and other site and plug-in data” before clicking “Clear
browsing data”.
Deleting cookies will have a negative impact on the usability of many websites.